Dear Customer,

After some initial investigation we have shut down our connections to LINX while the issue is resolved. This occurred at approximately 14:28. All traffic should now be flowing via our other peers and service should be operating normally. There is a possibility that the alternate routes will cause a slight increase in latency until the problem at LINX is resolved. Additionally, connections from ISPs that only terminate at LINX, or force traffic for some netblocks through LINX, may still be experiencing problems. Although we have no direct control over this, please contact us if you are still experiencing any problems and we will do our utmost to resolve all situations.

At approximately 14:40 we received communications from LINX indicating they have an unspecified problem on their network. They have stated that they are investigating and a further update will be issued at 15:00. Once we have this, or any other information, we will provide further updates.

Regards,

The Europhase UK Team

Tags: Linx, Network

This entry was posted on Wednesday, July 21st, 2010 at 14:53 and is filed under Service Issues .