Dear Customer,

This is a notification that the issues with traffic via LINX have been resolved. Traffic has been returned to the LINX connections and normal traffic routes have been resumed.

At 15:06 yesterday, the 21/07/10, we received an update from LINX stating that the problems were being attributed to a loop within their network. The loop had been removed and their network was suitable for use again.

Datacentre network engineers proceeded to re-establish the connections, but without any active sessions running over them. As is always prudent, they then began to reintroduce traffic in stages to ensure that performance was as expected. This process was staggered over the next 18 hours, culminating in normal operations at approximately 10:20 this morning, the 22/07/10.

At 17:33 on the 21/07/10 we received a further update from LINX indicating that the loop had been introduced during a routine port upgrade for a LINX member. This was a result of human error. The LINX network appears to be operating as expected and so we are closing this issue.

Regards,

The Europhase UK Team

Dear Customer,

After some initial investigation we have shut down our connections to LINX while the issue is resolved. This occurred at approximately 14:28. All traffic should now be flowing via our other peers and service should be operating normally. There is a possibility that the alternate routes will cause a slight increase in latency until the problem at LINX is resolved. Additionally, connections from ISPs that only terminate at LINX, or force traffic for some netblocks through LINX, may still be experiencing problems. Although we have no direct control over this, please contact us if you are still experiencing any problems and we will do our utmost to resolve all situations.

At approximately 14:40 we received communications from LINX indicating they have an unspecified problem on their network. They have stated that they are investigating and a further update will be issued at 15:00. Once we have this, or any other information, we will provide further updates.

Regards,

The Europhase UK Team

Dear Customers

We are receiving reports of network performance problems for traffic reaching us via LINX. A number of the routes that run to us via LINX are experiencing issues and we also seem to be seeing that one of LINX’s route servers has gone down. It is very likely that these events are related.

At this time there is no indication that any Europhase UK infrastructure is involved. We are working to re-establish the connections if possible as well as communicating with LINX to find out what is causing this. We will provide further updates as soon as possible.

Regards,

The Europhase UK Team