Dear Customer,

This is a notification that the issues with traffic via LINX have been resolved. Traffic has been returned to the LINX connections and normal traffic routes have been resumed.

At 15:06 yesterday, the 21/07/10, we received an update from LINX stating that the problems were being attributed to a loop within their network. The loop had been removed and their network was suitable for use again.

Datacentre network engineers proceeded to re-establish the connections, but without any active sessions running over them. As is always prudent, they then began to reintroduce traffic in stages to ensure that performance was as expected. This process was staggered over the next 18 hours, culminating in normal operations at approximately 10:20 this morning, the 22/07/10.

At 17:33 on the 21/07/10 we received a further update from LINX indicating that the loop had been introduced during a routine port upgrade for a LINX member. This was a result of human error. The LINX network appears to be operating as expected and so we are closing this issue.

Regards,

The Europhase UK Team

Dear Customer,

After some initial investigation we have shut down our connections to LINX while the issue is resolved. This occurred at approximately 14:28. All traffic should now be flowing via our other peers and service should be operating normally. There is a possibility that the alternate routes will cause a slight increase in latency until the problem at LINX is resolved. Additionally, connections from ISPs that only terminate at LINX, or force traffic for some netblocks through LINX, may still be experiencing problems. Although we have no direct control over this, please contact us if you are still experiencing any problems and we will do our utmost to resolve all situations.

At approximately 14:40 we received communications from LINX indicating they have an unspecified problem on their network. They have stated that they are investigating and a further update will be issued at 15:00. Once we have this, or any other information, we will provide further updates.

Regards,

The Europhase UK Team

Dear Customers

We are receiving reports of network performance problems for traffic reaching us via LINX. A number of the routes that run to us via LINX are experiencing issues and we also seem to be seeing that one of LINX’s route servers has gone down. It is very likely that these events are related.

At this time there is no indication that any Europhase UK infrastructure is involved. We are working to re-establish the connections if possible as well as communicating with LINX to find out what is causing this. We will provide further updates as soon as possible.

Regards,

The Europhase UK Team

Dear Customer,

We will be performing maintenance on our VPS platform at Bluesquare:MK on Thursday 8th July 2010 23:00 BST (GMT +1). During this maintenance we will be reconfiguring the gateway addresses of all the server racks and as a result each server will be subject to an outage between 23:00 and 23:59 of up to five minutes in duration.

No IP addresses will change from a server perspective, you do not need to take any action.

We have sent an e-mail to any customer who will be effected by this maintenance window.

Many thanks

Europhase UK Support

Dear Customer,

We will be carrying out maintenance which is applicable to some of your services with us.
We have sent an e-mail to any customer who will be effected by this maintenance window.

Maintenance Type: Network
Expected effect on your service: Small Degradation in Performance
Expected downtime duration: 0 minutes
This will occur between 00:00 and 08:00 on 30/06/2010 (UK Time)

During the maintenance period there will be a small degradation in performance but there will be no connectivity interruption.

We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

Regards,

Europhase UK Limited